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(IT-NEWSWIRE.COM, April 25, 2018 ) According to Publisher’s market research report, the increasing adoption of cloud-based contact centers will be one of the major factors that will have a positive impact on the global contact center market during the forecast period. Our market research analysts predict that this market will grow at a CAGR of close to 9% by 2022. A cloud-based contact center is a software-as-a-service (SaaS) that can be deployed, stored, and designed for cloud solutions. This service can be used by enterprises on subscription and billed on a pay-as-you-go basis. Moreover, cloud-based contact centers offer enhanced flexibility due to their quick adaption to the varying business needs and can be implemented with third-party applications via open application programming interface (API) frameworks. This will lead to the growth of the cloud-based contact centers market.
The integration of chatbots for better turnaround times is one of the key trends that will contribute to the market’s growth in the forthcoming years. In order to eliminate the delays in giving the response for the callers at contact centers, chatbots are being setting up in their processes to handle simple customer queries and offer improved resolutions. Good customer service will result in success of a business and these chatbots will provide better assistance to enterprises by providing instantaneous responses to customers that leads to better turnaround times.
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Companies covered
Characterized by the presence of several players, the contact center market appears to be highly fragmented. This industry research report offers information about the competitive environment among the players in this marketspace and offers an analysis of the key companies and their products. Additionally, our analysts also offer information about the key areas the players currently focus on and the strategies they follow to sustain the competition.
This research report provides an analysis of the various companies in this market including-
Aspect
Cisco Systems
Genesys
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